Responsible Business

Responsible business

Our dedication to running a responsible business is vital. It underpins the way we operate and is an integral part of who we are and what we do. Our approach to Environmental, social and governance issues will be a critical factor in measuring and managing our financial performance, resilience and ability to meet the heightened expectations and needs of our stakeholders.

Our aim is to ensure that minimising our impact on the environment is at the heart of everything we do. We want to ensure that C&R is not only a great place to work, but has a positive impact on our guests, retailer customers and operators and the wider community.

Our ESG strategy is developed and reviewed by our ESG Committee headed by Non-Executive Director Laura Whyte, and supported by Non-Executive Director Katie Wadey, the Chief Executive, the Director of Guest & Customer Experience, the Managing Director of Snozone, and representatives from our asset management and HR teams.

Our ESG strategy will be supported by clear and measurable targets and will focus on three pillars:

  • Environmental Sustainability
  • People & Community
  • Governance

Everything we do is underpinned by clear policies and procedures, which are committed to the latest health and safety standards, and ensure best practice reporting and disclosure.

2020 In Numbers

  • £83,306 raised for C&R Cares
  • 1,758 voluntary hours donated to supporting the local community
  • 80 Charities supported
  • 78 Community groups supported
  • 23 Community events hosted
  • Employee Net Promotor Score of +41
  • 8,267 jobs supported by our centres
  • 8% reduction in natural gas consumption vs 2019
  • 24% reduction in electricity consumption vs 2019
  • 20% reduction in total energy consumption vs 2019
  • 26% reduction in total emissions vs 2019

Read more in our 2020 Annual Report here

Find out more


Mall Cares

Find out more about our charitable programme that's raised millions of pounds for local charities.

Read more



EnviroMall is the first partnership accreditation scheme developed specifically for shopping centres to monitor and reduce environmental impact.

Read more

Carbon Trust.jpg

Carbon Trust Award

The Carbon Trust is an independent, expert partner of leading organisations around the world, helping them contribute to and benefit from a more sustainable future through carbon reduction, resource efficiency strategies and commercialising low carbon technologies.

Read more

Some of our specialist support partners

Carbon Trust
Investors In People
Enterprise UK