Collect+ changing area

Guests are able to shop online and pick their goods up when it's convenient for them, or return products bought online using the Collect+ service at our guest service points located in the centres. Our enhanced Guest Lounges, now open in Maidstone and Ilford, enable guests to pick up their orders, try them on before taking them home, or return them, in one convenient location. Further roll out across our centres is planned in 2019.

Numbers

Guests can also order online at Amazon and collect or return in the centre using our new Amazon Locker service. Over 59,000 parcels were handled via Collect+ and Amazon Lockers in 2018, a 29% increase on 2017. This added service has been very well received by guests, with many noting their busy lifestyle means the traditional delivery system doesn’t suit them, but using their local community shopping centre to fulfil this requirement is perfect. Our research shows guests who use the service go on and spend further in the shopping centre, supporting our retailers.