The Mall, Luton

Increasing Community Connections

In February 2018 we announced the leasing of 52,000 sq. ft. of previously vacant office space above the centre at The Mall, Luton to Luton Borough Council.  Three floors had been vacant since 2008 and the final two since 2013.

A full refurbishment was undertaken, including a new reception area directly accessed from the shopping centre. The letting enabled Luton Borough Council to consolidate a number of public sector uses into one location under its One Public Estate strategy. 

Floor one opened in May 2018 as a NHS Community Hub employing 80 hospital staff, floor two opened in October 2018 as Luton Adult Learning and floor three now provides office space for the Care Quality Commission (CQC) team alongside other Luton Borough Council departments. 

Steady growth

Since opening, visitor numbers to Arndale House have steadily grown as services have expanded and we are currently averaging 850 visitors per day.  This is a clear example of our strategy to introduce new uses into the town centre to create a community hub tailored for the people that live and work in the town, whilst driving footfall and new visitors to the centre. The initiative also demonstrates our collaborative working relationship with the council to cultivate Luton into a thriving community.