The Community

The Community

C&R aims to conduct all its business relationships with integrity and courtesy and actively contribute to the wellbeing of the communities we serve. Our aim is to deal honestly with our customers and community partners, securing their loyalty and trust through our ongoing support. 


Highlights from 2016

  • Through Mall Cares we raised over £280,000 for our local charities across 6 centres, +6.5% on 2015
  • Each of our centres are now Collect+ hubs and during 2016 we handled over 34,000 parcels
  • Reviewed all site Security Response Plans and established Go to Critical Plans which resulted in completing detailed desktop scenario training across all sites 

Priorities for 2017

  • To continue to work with our local Mall Cares charities and at least match 2016 fund-raising
  • To take the lead in local crime reduction partnerships to cement solid relationships in fighting crime
  • We will continue to promote our Click & Collect and Collect+ (including introducing it to The Exchange Centre, Ilford) service to ensure our shopping centres are at the heart of multichannel retailing within their local communities
  • To introduce a Kids Club for primary school children to help reinforce our links with local families and enhance the shopping experience for customers with young children
  • To introduce a Grant Initiative for local communities to help improve regeneration of their local area