The Marketplace

The Marketplace

Our aim is to engage with our local guests, customers, suppliers and stakeholders, to understand their needs and identify ways of improving our collective responsible business performance. We recognise the positive impact our retail customers and suppliers can have on our sustainability efforts and continue to work in partnership to deliver our goals to create vibrant retail spaces.

 

Highlights from 2017

  • Retained the ROSPA Gold Award for 11th consecutive year
  • Our Mallmaintain contract achieved an average Brand Standard Performance Management score of 97%
  • All welfare facilities at the centres have been enhanced for our soft service teams

 

 

Priorities for 2018

  • Retain ROSPA Gold Award
  • Deliver the development of a new challenging Compliance and Facilities Management audit, which will be topic based, and achieve an average score great than 95%
  • To ensure that the biannual Operational Standards assessment demonstrate continuous improvement at each centre by improving the overall guest and customer experience