The Marketplace

The Marketplace

Our continuing commitment to behave ethically and contribute to economic development while improving the quality of our customers’ shopping and leisure experience  is at the very heart of how our business operates. Working in partnership with our customers, suppliers and stakeholders is fundamental in delivering our collective responsible business performance.


Highlights from 2016

  • Retained the RoSPA Gold Award for 10th consecutive year
  • Introduced a refreshed C&R Safe Compliance & Facilities Management Audit achieving an average score of 95%
  • Our integrated Soft Service contract achieved an average Brand Standard Performance Management score of 96.2%
  • Introduced a new Food and Beverage retail Joint Unit Inspection

Priorities for 2017

  • Retain ROSPA Gold Award
  • To ensure there are adequate provisions in place to enhance the wellbeing arrangements of our team
  • Achieve an average score of at least 94% in the C&R Safe Audit
  • Develop the existing Mall Maintain Audit to further encompass plant condition and performance