The Workplace

The Workplace

Achieving our responsible business objectives would not be possible without the commitment and enthusiasm of our employees. The business continues its commitment to achieving high standards and the professional development of its staff through new learning initiatives. We aspire that every person working at C&R should feel proud about the contribution they make, be able to work well together and have confidence in each other’s skills and expertise.

Highlights from 2016

  • Completed the iPerform Training Programme across the business
  • Refreshed the C&R corporate values across the business:- Integrity, Collaboration, Creativity and Dynamism
  • Completed training on Continuous Improvement (Lean) as part of the Worker Smarter initiative which has led to initiation of improvement projects to drive efficiency across the business
  • Achieved World Host Recognition across all Shopping Centres in November 2016
  • All centres participated in the Revo Achievement in Customer Excellence Awards (ACE) and achieved an average Mystery Shopper rating of 78%. +22% improvement on last year
  • Launched C&R Connect, the bi-monthly e-newsletter across the business
  • Launched C&R Pulse, our new quarterly staff engagement survey, across the business with over 80% response rate and results and trends being actively reviewed by senior management teams to help inform our C&R People Plan  for 2017

 

Priorities for 2017

  • Full participation in the new management training modules launched with our training provider Insight
  • Continue to focus on customer service training with our dedicated Customer Service Hosts
  • All centres to enter the Revo Achievement in Customer Excellence Awards (ACE) and achieve an average rating  of at least 75%
  • To establish a Health & Wellbeing committee