New family facilities

As part of the continued focus on community and a needs-based offering for Capital and Regional centres, Ilford and Hemel introduced their brand new guest facilities in 2018 with the aim of driving footfall and improving guest experience with state-of-the-art improvements to their family areas including improved toilets, parent and child facilities, a children's play area as well a brand new look and feel to the each entire facility. 

Our family rooms are designed especially for parents with babies and toddlers so that the young ones are able to play whilst mum is occupied with feeding. Complete with toys and television, the little ones are able to play in the safety of the play zone. With varying themes and mood lighting throughout, guests have felt at ease in these new comforting surroundings.  With all aspects of the changing places room being height adjustable, we have also committed to our corporate social responsibility of investment in disabled facilities. 


An innovative and fresh transformation of guest facilities that not only makes life easier for guests, but provides a relaxing area that is pleasing on the eye.