Keeping our customers safe
All of our centres produced video content, shared on websites and social media, keeping guests up to date on current safety guidelines and restrictions.
Impact of Covid-19 on working practices
The Covid-19 pandemic has affected the working practices of all our colleagues, whether they are based at our Support Office or at one of our centres. Following Government guidance, all Support Office and, where possible, centre-based team members transitioned to remote working in March 2020.
Following the reintroduction of Government guidance to work from home wherever possible, our Support Office staff have returned to working from home and continue to do so and we have put measures in place to protect and support our centre-based teams who were unable to do so. We have continued to support our colleagues throughout the pandemic, ensuring that they have the appropriate equipment and software to be able to work effectively from home.
In August, we successfully enabled our Support Office staff to return to the office through the reconfiguration of our office space and the introduction of alternating work patterns and specific procedures to comply with covid-secure requirements. The measures were well received by staff and the majority of our workforce had returned to the office by September.
We work hard to ensure that the local communities and wider catchment areas that we serve are better places to be for all.
People & Community
Being a responsible business cannot be achieved without the support and active engagement of our colleagues.
Our robust corporate governance approach spans structure, organisational transparency, codes of conduct, risk, supply chain management, policy and impact measurement.