New Guest Facilities

New Guest Facilities for Exchange Ilford

Following on from the first stage of centre improvements completed at the end of 2017, new guest facilities at the Exchange Ilford were unveiled in September, breathing new life into the centre and receiving fantastic feedback.

As well as a general uplift of the whole toilet and surrounding areas, a new state-of-the-art parent and baby changing room has been introduced alongside new family feeding rooms. These developments mean mums have the privacy and freedom to breastfeed in clean, spacious and pleasant surroundings, while having a safe area for toddlers to play in. This provides peace of mind for mothers with more than one child, and helps create a stress-free and positive user experience.

Playful new jungle theme

Playful new jungle theme

Disabled toilets

Disabled toilets

Spacious new baby change facilities

Spacious new baby change facilities

Newly designed toilet area

Newly designed toilet area

Better facilities for everyone

We answered the calls of our guests by delivering facilities that everyone in the community can be proud of, and without a doubt, it has made a big difference. We wanted to give our guests the opportunity to rest during a hectic day, and the task at hand was to create an environment that would allow them to truly relax while offering fantastic facilities that would make their day just that bit easier.

Our family rooms are designed especially for parents with babies and toddlers so that the young ones are able to play whilst mum is occupied with feeding. Complete with toys and television, the little ones are able to play in the safety of the play zone. With beautiful forest themes and mood lighting throughout, we are confident that our shoppers will feel at ease in these special surroundings.  With all aspects of the changing places room being height adjustable, this facility will make a big difference to our less able guests.  

  • Larger changing areas and a safe, private place for mothers to breastfeed.
  • Newly designed, vibrant and fresh toilets and washing area
  • New training toilets
  • Beautiful jungle theme with interactive design throughout, designed to ensure a happy customer experience 
  • Equipment needed to look after younger children and babies, alongside a child’s play and family area
  • Improvement of disabled toilets

Gallery

Take a closer look

Amenities upgrade

As well as the family room, the entire floor received an amenities upgrade, with the look and feel of the area being transformed completely. Bright and spacious, the area now boasts a character that encourages guests to relax and take a break in peaceful surroundings.

Encapsulated by the modern feel and beautiful jungle themes, the facility has been received very well by guests. Exchange shopper Irene Atkinson said: 'Well done, great news! The whole place feels very modern and clean, I didn't expect this area to be so nice!' 

Toilets
New signage
Training toilets

Changing Places room

One of the highlights has undoubtedly been the Changing Places facility that is dedicated to providing ease of access and offers a comfortable experience for all guests. With dedicated private feeding areas, the sometimes daunting prospect of feeding in public is eliminated, giving mums the welcome rest and privacy they need. With a separate play area for younger children, mums no longer need to rush and worry about their other kids with the play area offering much-needed peace of mind to all busy mums. With a microwave, height adjustable facilities and plenty of comfortable space to rest, there has been a lot to please our guests. Emma Hawes said, 'The changing area is lovely,  I had a good nosey today at all the spaces, very impressed!'

Bathroom area
Baby play area
Hallway
Baby feeding rooms

We are very happy to be presenting these new facilities to our guests, and judging by their reaction it has been worth the wait. The transformation has provided parents with an area that not only has the facilities they can be proud of, but one that looks modern and pleasing on the eye. We hope these improvements will enhance our guests experience at the Exchange for years to come. 

Sarah deCourcy Rolls - General Manager