People & Community


Being a responsible business cannot be achieved without the support and active engagement of our people. Our aim is to ensure that we promote a progressive company culture, dedicated to creating welcoming environments at both a corporate and centre level, irrespective of age, gender, race, religion, disability or socioeconomic background. Our culture, who we are, how we work together and the pride we generate, is crucial in supporting the delivery of our strategic priorities.

Our aim is to engage, develop and reward our people, retaining our reputation as an employer of choice within the sectors in which we operate. We want to provide relevant, engaging training for all our employees in order that they can make their fullest contribution to our success and deliver exceptional customer service. We set out to provide a working environment that reflects our values and ethics and supports the wellbeing and health of all our people, taking into account of the diversity of our workforce.



We are deeply committed to fostering trusted relationships within our communities by creating a safe and inclusive experience for all, while contributing to our local communities by being a responsible, socially aware and a proactive partner. By partnering with key stakeholders, we can ensure the right structures are in place to listen, engage and use feedback to develop or refine our approach and we can continue to invest time and money into supporting the causes and charities that are important to the communities within which we operate.

Being at the heart of the local community, we have a responsibility to ensure that all our guests have a positive experience when visiting our centres. That means ensuring our facilities are fully inclusive and cater to all our guests’ needs. We support people with disabilities by investing in areas such as our family changing facilities, accessible toilets, including ‘Changing Places’ toilet facilities, adopting initiatives such as Purple Tuesday and Hidden Disabilities, providing accessible events and we continuing to support measures that benefit everyone.

Working with Government and expert industry bodies, we believe in the importance of vibrant, successful and active town centres in helping communities thrive. We continue to evolve our asset master plans, which include opportunities for development, to ensure our centres remain relevant in the rapidly changing retail landscape. For all development plans we follow the national planning policy and local frameworks and openly engage with community interest groups and individuals to reach the best outcomes for all.


RoSPA Awards

2020 saw us celebrate our 14th consecutive RoSPA Gold Award. Established in 1956, The RoSPA Health & Safety Awards offer organisations a prime opportunity to benchmark safety performance year on year and ensure consistent performance between sites.

They also provide an effective route to demonstrate an ongoing commitment to raising health and safety standards. We continue to support the excellent work that RoSPA does across the world in striving to achieve their vision of “life free from serious accidental injury”.

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We recruit locally to create a safe environment for entrepreneurs, schools and businesses – ensuring we evolve as a unique customer-centric business built for all.


We continually benchmark and measure against national and global industry standards and deliver transparent and transformative governance approaches to ensure we are market leaders.


We work tirelessly to establish and grow trusted connections with our employees, guests, investors and across the shared interest communities in which we operate.


We develop and deliver dynamic retail and leisure community hubs that create a positive social impact and legacy.


We invest in creating a progressive company culture. We adapt, upskill and reward our teams to build a business that can deliver new, innovative and sustainable community experiences that contribute to people’s health and well being.


Environmental Sustainability

We work hard to ensure that the local communities and wider catchment areas that we serve are better places to be for all. 

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People & Community

Being a responsible business cannot be achieved without the support and active engagement of our colleagues.

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Our robust corporate  governance approach spans structure, organisational transparency, codes of conduct, risk, supply chain management, policy and impact measurement. 

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